These Terms of Use govern the rights and obligations of visitors and users (hereinafter referred to as "You" or "the user") of the websites www.uveterinare.ai and www.vetee.ai and the mobile application “uVeterináře” (hereinafter referred to as “the Website” and “the Application”) of the provider Vetee.ai s.r.o., with its registered office at Boudníkova 2538/13, 180 00 Prague 8, Id. No. 19961685, a business company registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 394694, e-mail info@vetee.ai, tel. +420 602 180 886 (hereinafter referred to as "the Provider") and other platforms of the Provider (websites, mobile applications, social media accounts, etc.) to which these terms apply mutatis mutandis.

1. Content of the Website and Application

The content of the Website and the Application consists of information intended for you as a user from the general public. This includes, in particular, articles on veterinary care for pets intended for the general public, information on ongoing campaigns related to pet health, and links to other websites, organizations, experts, and veterinary clinics, information provided in response to inquiries made by the general public in the field of veterinary care for pets and related topics, as well as specialized services under the current offer in the field of veterinary care for pets. Our services also include individualized veterinary advice, alerts via email and push notifications, discounts from our partners, and the option to purchase a Premium membership, among other things. We use artificial intelligence tools in the provision of our services.

2. Acceptance of Terms

By using the Website and the Application, you agree to these terms (you enter into an agreement for the provision of our services under these terms). Your registration and use of our services mean that you are utilizing these services in according with the current version of the Terms of Use.

3. Registration

To use the full spectrum of the Website and Application services, you need to register. To access our services, please register using an Apple ID, Google ID, or another similar third-party registration service, thereby creating your user profile, which you will log into using your selected ID. Within the service, you are entitled to edit the data on your user profile according to the current situation. When using our services and during registration, you commit to providing true and up-to-date information. Incorrect or outdated information may lead to restrictions or incomplete provision of the service, or to its inconsistency with your actual request. Within your profile, we will allow you to set up profiles for individual pets.

4. Pricing of Services

a) Basic services and content on the Website and in the Application are provided free of charge. However, some services (such as the advice clinic) may be provided for a fee; we will always inform you in advance of this fact, as well as the amount of the required payment. More detailed information on prices and other conditions for the provision of paid services or Premium membership (within which it is possible to use the clinic services according to points 5 and 6 below) will always be presented by us in advance of their use or activation, so that you have the opportunity to familiarize yourself with them.

b) Payments can usually be processed through an online payment service provider in the form of online payment. We reserve the right to provide Premium membership through vouchers issued by our business partners (provided that these vouchers, as well as their validity periods or expiration, may be limited or changed by us or our business partners).

c) If we establish the option of a subscription for a certain period of time for our services, you are bound to pay the agreed subscription for the entire period, even if you decide not to use the services. This fact is not a reason for the early termination of the ordered subscription.

5. Advice Clinic

a) Part of the services provided on the Website and in the Application is also an advice clinic with a veterinarian, wherein veterinarians (so-called vets or veterinarians) answer users' questions. Answers are provided to general questions from users based on the information entered by the users, wherein there is no verification of this information, nor any possible physical examination or other inspection of the pet. This involves answering general questions from the field of veterinary medicine at the level of the latest knowledge, combined with the use of artificial intelligence tools. It does not, however, constitute the provision of veterinary services in terms of veterinary therapeutic and diagnostic practice. We explicitly inform users that within the advice clinic service, general information on the entered query concerning pet health and care is provided, rather than the actual provision of veterinary care.

b) In the event that the service permits it, the Provider acts as an intermediary enabling the user to enter into veterinary care contracts with individual veterinarians providing advice and other services. The user will always be notified of this fact within the advice clinic (i.e., in such a case, general advice will no longer be provided, but the veterinarian will directly provide the user with veterinary care services, for which they will be responsible under the legal regulations, in particular Act No. 166/1999 Coll., on Veterinary Care. In such a case, the Provider will only be in the position of an intermediary and is not responsible for the content of the veterinary care, being responsible only for the transmission of information for the provision of veterinary care services by a specific veterinarian within the service requested by the user.

6. Submitting a Question in the Advice Clinic

To submit a question, you must use the prescribed forms on the Website or in the Application, where the required information must be filled in if necessary. Answers to questions are usually communicated within 8 hours of the question being submitted, unless the Provider states otherwise on the website. We will inform you that your question has been answered via an e-mail message with the possibility of a push notification on your mobile device.

7. Processing of Personal Data

The processing of personal data is necessary to use our services. You can read our Privacy Policy on the Vetee.ai website.

8. Rights and Obligations of Users

By using the Website, the Application, and our services, you acknowledge that any breach of these terms or legal regulations, as well as damage to the rights and legitimate interests of our company, can be ground for denying the provision of our services and denying registration (cancellation of the user account). It is forbidden to damage or otherwise interfere with the rights of the Operator, other users, and third parties, and not to misuse, block, modify, or in any other way interfere with the functioning of the Vetee.ai Website, Application, and services. Furthermore, we would like to point out that we deliver the services provided in the highest quality with respect to the type of service provided, however, we are not responsible for their application or adaptation of their suitability to the health condition of your pet, and we always highly recommend seeking a veterinarian in case of any doubt (and in urgent cases by visiting a veterinary emergency room).

9. Rights and Obligations of the Provider, Disclaimer of Liability

a) The Provider undertakes to provide services in accordance with currently available professional knowledge and technologies and to protect users' personal data in accordance with applicable laws.

b) The Provider is not liable for damages arising in connection with the use of the services, and users acknowledge that this is only general information based solely on texts and descriptions provided by the users, which can be generalized to the given situation and can never replace actual veterinary care provided by a professional with a personal check-up and examination of the pet. In case of actual health problems of your pets, we always recommend seeking treatment by a veterinarian and consulting the situation with them personally, accompanied by an examination of your pet. The Provider is also not liable for the application of information obtained from the Website and Application by the user without consulting a veterinarian regarding the specific situation of a specific pet.

c) The Provider reserves the right to restrict access to services (for example, to set limits when asking questions in the advice clinic or other restrictions). It will always notify users of such facts within its services.

10. Copyright Content

The Website and the Application and their content are protected in particular by Act No. 121/2000 Coll., on Copyright, as amended, and Act No. 89/2012 Coll., the Civil Code, as amended. Publishing or other use of the Website and Application content for other than normal user use is possible only with the consent of the Provider.

11. Advertising

The Website and the Application may contain commercial communications which are designated in accordance with the applicable legal regulations, in particular in accordance with Act No. 40/1995 Coll., on the Regulation of Advertising, as amended. Within the Website and the Application, we will also provide you with various discounts and promotions from providers in the field of pet care, either as part of advertising or as part of benefits that we obtain for you from our partners.

12. Consumer

Consumer Disputes

a) In cases where the User is a consumer in relation to the Provider and a consumer dispute arises which cannot be resolved by mutual agreement, such a User may submit a proposal for an out-of-court settlement of the consumer dispute to the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, registered office at Štěpánská 44, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz). In these cases, a user in the position of a consumer can also use the platform for online consumer dispute resolution set up by the European Commission, available at the internet address: https://ec.europa.eu/consumers/odr/.

Liability for Defects

b) Pursuant to Section 1921 of Act No. 89/2012 Coll., the Civil Code, as amended, the User may exercise the right from defective performance in court, provided that they pointed out the defect to the Provider without undue delay after they had the opportunity to inspect the object of performance from the Provider and discover the defect, either by specifying the defect or notifying how it manifests itself. The defect can be pointed out within six months from the acceptance of

the object of performance. Procedure for pointing out a defect: the defect can be pointed out in particular in the form of an e-mail message sent to the Provider's e-mail listed in the header of these terms, or in writing to the Provider's registered office. The Provider will resolve the defect immediately, at the latest within 30 days of its receipt, and if this is not possible within this period for serious reasons, it will notify the user of this within the said 30-day period, stating when the defect proceedings will be resolved. Please note that if a veterinary care contract is concluded with a specific veterinarian, the defect must be pointed out to that veterinarian.

13. Changes to Content and Services

The Provider reserves the right to change the content and access to its services. Planned fundamental changes to the content of the Website and the Application, and changes to their use, will always be accompanied by the date of the change and users will be notified in advance through a notice on the pages or via email, if possible.

14. Validity of the Terms of Use

These terms, as well as any changes to them, become valid and effective at the moment of their publication. The Provider may unilaterally change these terms by publishing new terms, posting the new version at least 14 days before the changes take effect. A change does not affect the User's rights acquired during the provision of services under the previous version of the terms.

For further questions or feedback, please contact our customer support. Thank you for choosing Vetee.ai to care for your pets.